Frequently asked questions

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When will I get my number?

Your landline number will be e-mailed to you within 24 hours of your first purchase. Sometimes much quicker!

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How can I contact phonesavvy.uk?

Our customer service agents are available to speak with via live-chat, and e-mail.

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How do I cancel?

Simply get in touch with us via e-mail, live-chat, or by visiting our contact us page. No hidden fees or charges. Whilst we don’t refund renewals, if you cancel at least the day before your renewal is due, no further payments will be taken.

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How much money can I save?

The average cost of calling a UK mobile from prison is approximately £0.20 per minute, and in some cases, much more. For a one-hour phone call that amounts to £12. Calling a landline number instead is much cheaper and means less stress for you and the inmate.

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How much do prison calls cost?

The price to call a landline varies from each prison, an approximate estimate would be anywhere between £0.02p and £0.07p per minute.

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How to get cheap prison calls to my mobile?

Simply take out one of our cheap monthly plans and you can start using it straight away. No need to wait by the landline anymore, once you take out a plan with us both you and the prisoner can enjoy massive savings.

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Can I have unlimited minutes?

Our monthly landline plans have a fair usage policy of 3000 minutes a month. 95% of our customers use less than this, but don’t worry, if you wish to add more minutes we can add more on for as little as 1.5p per minute.

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Can you create a family plan for me?

We have a range of family plans available. We can also offer bespoke plans for you, just get in touch via our contact us page or live chat and we’ll send you a quote.

What our customers say

Amy B.

I went from spending £40 a WEEK on my partner calling me to spending £19.99 a month! Saved me over £1800 in the last year!

Kenny K.

When I lost my old phone and needed to update my number, I used the live chat on the website, and they updated the number for free for me straight away! Just had to answer a few security questions.

Sarah V.

Found this site on a Facebook support group and am so glad I subscribed. My partner has the same landline number for me and has done for the last few years. Really impressed with the customer service

Claire R.

I’ve tried a few other companies, but they made me download an app that kept draining my battery. With PhoneSavvy.uk, the call just goes straight to my mobile. No battery drain, and me and my fella save a load of money on call charges.